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What Does it Mean to “Whitelist”? Whitelisting simply means adding an email address to the Safe Senders List in your email platform. By doing this, emails coming in will always be delivered to your inbox. Otherwise, they can get lost into your spam folder. Below you will learn how to whitelist with popular email applications. We ask that you add our email address to your Safe Senders List so you can learn how to do it and so you don’t miss any important updates from Emmaus. Follow these easy steps to whitelist…

How to whitelist an email address with Gmail

  1. Sign in to your account at Gmail.com and do the following.
    1. Add the email address to your contacts
    2. Add the email address that is sending you email (eg support@onlinegroups.net) to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.
  2. Mark messages as ‘Not spam’ If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam.
    1. In Gmail, navigate to the spam folder.
    2. Search for emails containing the domain you wish to whitelist (eg onlinegroups.net).
    3. Select all the emails shown.
    4. Click More and then Not spam.
  3. Create a filter for the address. Create a filter to tell Google to whitelist email from a domain or online group.
    1. Click the cog icon in the top-right corner, and then Settings
    2. Click on Filters and then Create a new filter
    3. Either
      • enter the domain of the email you want to whitelist in the From field or
      • enter the email address of the online group you want to whitelist in the To field
    4. Click Create filter with this search
    5. In the box headed When a message arrives that matches this search select Never send it to spam
    6. Click the Create filter button

Tips:

  • Do not enter email addresses in both the From and To fields as Gmail will only filter in emails that meet both criteria
  • In both the From and To fields, you can enter either a specific email address or an entire domain
  • To enter multiple domains in each field separate them with OR as in “onlinegroups.net OR groups.yahoo.com”
  • See also Google’s help on Legitimate mail is marked as spam.

How to whitelist an email address with Outlook

For Outlook.com, Windows Live Mail, Hotmail and MSN Mail, sign in to your account at Outlook.com and do the following.

Add the address to your contacts:

  1. Add the email address that is sending you email to your Outlook.com Contacts. Outlook.com will usually deliver email from addresses that are in your Contacts.

Add the address to your safe senders:

  1. Click the cog icon in the top-right corner and then More mail settings
  2. Select Safe and blocked senders and then Safe senders
  3. Add add the domain of the email you want to whitelist to the list of Safe senders
  4. Return to Safe and blocked senders and then select Safe mailing lists
  5. Add the email address of the online group you want to whitelist to the list of Safe mailing lists

Tips:

  • In both the Safe senders and Safe mailing lists, you can enter either a specific email address or an entire domain
  • In both the Safe senders and Safe mailing lists, you can enter multiple domains or email addresses
  • See also Outlook.com’s help on I didn’t receive an email someone sent me.

How to whitelist an email address with Yahoo

Sign in to your account at Yahoo! Mail and do the following.

Add the address to your contacts:

  • Add the email address that is sending you email to your Yahoo! Mail Contacts. Yahoo! will usually deliver email from addresses that are in your Contacts.

Create a filter for the address:

  1. Mouse over the Settings menu icon and select Settings
  2. Click Filters and then Add
  3. Enter a Filter Name
  4. Either
    • enter the domain of the email you want to whitelist in the Sender field, or
    • enter the email address of the online group you want to whitelist in the Recipient field
  5. Select Inbox as the folder to deliver the email to
  6. Click Save and then click Save again

Tips:

  • Do not enter email addresses in both the Sender and Recipient fields as Yahoo! Mail will only filter in emails that meet both criteria
  • In both the Sender and Recipient fields, you can enter either a specific email address or an entire domain
  • Create a new filter for each domain or email address you want to whitelist
  • See also Yahoo! Mail’s help on An email was wrongly filtered as spam.

Please keep in mind that mobile and desktop versions of these email applications might differ from the steps that are mentioned. Click here to learn more about how to whitelist an email address on any other email platforms. Please feel free to reach out to us if you have any questions or if you need any more help, contact us by clicking the button below…

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