Since early March, keeping our clients safe during the COVID pandemic has been our highest priority.  The pandemic has been very stressful for everyone, but especially our direct support teams working in the homes.  Many are worried about contracting the virus and carrying it home to their loved ones.   

While we understand that many community activities including day programs, sheltered workshops and therapeutic recreation have re-opened, Emmaus clients will not be returning to these activities until further notice.   

Thank you for your partnership as we navigate these difficult times.  

If you have further questions, please feel free to reach out:

View Cindy's Daily Updates

accessible by team members only

View Helpful Resources

accessible by team members only

Thank You to Our Donors

Through our thoughtful donors, we have been able to maintain a high quality of service for the people we support. Thank you to the following for your generous donations! You are helping Emmaus provide necessities and personal protective equipment.

Jason Pogue

Mary Goldkamp

Laura Madden

Sharon Koboldt

Your Sew & Sew Mask Makers

Kim & Rich Mattox

Elise Homeyer

Stitches for Life

Andy Paulissen

Karen Eck

Rhonda Stockglausner

Linda Kaemming

Sandy Baum

Pam Roever

Kim Kult

Pat Harris

Christi and Cassie Tennyson

Kathryn Nagy

Stitches for Life

Charity Sharity

Barb Wischmeyer

Sheryl Prange

Melba Asselmeier

Dorothy Rodenberg

Susan Unterseh

Sharon  Wolf

Nancy Black

Waterloo Quilters Guild

Lisa Knapp

Jeanne Weaver

Kelly Hicks

Robert Moore

Larry Morton

Shirley Denningmann

Washington Overseas Mission

Ganesh, Helping Hands Volunteers

Nancy, Calvary Chapel Winfield

Suzanne Tushar, Son Dance Embroidery

Sharon Dover

St. John United Church of Christ in St. Charles (Rev. Rocky & Rev. Lisa Martin)

Pastor Erik & Christy, Element Church

Mary Jo Ruff

Christy Davis

Bill Elder, Allegra Marketing

Sue Fiehler

Jennifer Abernathy, Abernathy Construction

Rev. Carole Barner and Grace UCC 

Linda and Roy Mueller

Jungermann Dental 

Karen Polizzi

Andrew Riggs  

Shalene Curtis Blackwood

Marjie, Busy Hands 4 All & Days for Girls – O’Fallon, MO 

Calvary United Church in St. Louis

Patricia Freitag

Bob & Shelia Schuette

Sharon Watts & Trina Mandhardt

Cynthia Giesseke

Rev. Jeff, Samuel UCC

Roxanna McVey

Dawn Wideman

Andrea Asselmeier 

Cherie Stolze & friends 

Rev. Becky Turner and Christ UCC 

Rev. Sarah McCann, Hope United Church of Christ

Dennis & Tonya Courtois

Linda Amrhein

Ann & Mike Ficken

Deborah McCoy

Robert Moore

Allie Fujarski

Pastor Joe Rowley, Emanuel UCC

Barb Wischmeyer

Pastor Karen Eck, Frieden’s Peace UCC – New Melle

Cherie Stolze & Friends

Rev. Becky Turner, Christ UCC

Sharon Smith

Sharon Wolf

Nicki Hill

Cassandra Rissell

Dan Schwartz

St. John UCC

SEMO Termite & Pest Control

Mel and Stacy Kohr

Bob & Donna Chism

Linda Amrhein

Jack Gudmundson

Chris McGrail

Craig Felzien

Bonnie Metzger

Caroline Brading

Nicole Ali

Elsie Homeyer

Pete Elkan

Sumita Aurora

Mary Meyer

Debye McCoy

Kim Mattox

Kathleen Egan

Carol Callahan

Susie Pundmann

Jill Caldwell

Jason & Ashley Panhorst

Craig Johnson in memory of John A. Agnello

Ann Warren

Nathan Graham

Nell Schneider

Lorin Cope, St. Paul UCC – St. Louis

Janice Sullivan in honor of Joyce Hanneken

Heather McRae

Jason Unwin, TJ Weis Contracting

Mr. & Mrs. Delbert Grover

St. Jordan’s UCC

Emmett & Darlene Becker

Charles & Ann Dittmer

Chris McGrail

Samantha Spillers

Cindy Birkner, Missouri MidSouth Conference

Betty Meyerpeter-Shrum

D. Wagenseller

Sumita Aurora

Sharon Hyatt, Stiches for Life

Cindy & Mike Clark

Stephanie Young

Kathy Asselmeier

Erika Rodriguez & Family

Elaine Edmonds

Jim Elder, Allegra Marketing

Rev. Dianna Niemann-Harris

Barb McGauley

Melinda McAliney

Tom Wappelhorst

Gina Tackett & Family

Jan Foulk

Sam Stanley

Nancy Metzger

Stacy Jurgiel

Janet Saxton, In Stitches

Jacquelyn Connor

Gail Lauer

Gary and Denise Maggart

Hilda Wilman


Dave Baker, Warrenton Oil

Lois Kruse

Most Critical Supplies Needed

View the Recent Emmaus Messenger Letter

Although our offices and client homes currently remain closed to visitors, our hearts continue to be wide open for our community. We look forward to the time when we can all be together again. 

The below is being updated on a daily basis based on changing and new information.

Spiritual Care

Bell Choir, Bible Study and Worship Services are currently being offered virtually on a regularly scheduled basis. 


EmmausLink activities are cancelled until further notice. We hope to have an update soon about upcoming sessions.


As we begin to lift restrictions, our decisions become more complicated and need to be made on an individual basis. 

Work & Day Programs

We are considering these requests from the family or the team on a case by case basis, such as when the client lives alone. 

Community Homes


  • We continue to receive inquiries about when our clients will return to day programs, sheltered employment and/or recreational activities including Therapeutic Horsemanship and Aqua Ability, among others.  The COVID response team has not yet made a broad decision to allow all clients to return to these activities.   However, we are considering these requests from the family or the team on a case by case basis, such as when the client lives alone.  In these instances, we will request the safety precautions of the other service provider and may even visit the program in order to ensure that we believe this is a safe activity for the client.  Our primary focus is the safety of the client, their roommates and our team members.  If a client or family is requesting to return to one of these activities, please discuss with your CSM team. 

  • We plan to begin allowing visits on June 15th, provided the number of new cases in our service area continues to decline. Family members should anticipate that these visits will be held outdoors and require personal protective equipment, such as masks, to be worn by both clients (if they are able) and family members. Much like we have with our team members, we strongly encourage you to limit your own travel and the number of people you encounter on a regular basis. Also, please take necessary safety precautions when you are in the community.
  • We encourage you to continue to find creative ways to connect with your loved one. I’ve provided a few examples of how you can do this safely. Please be sure to contact the home staff prior to any visit.
    • Consider a driveway visit. While remaining in your car, visit with your family member from a safe distance.
    • Make plans to chat with your loved one through a window.
    • In some cases, the home staff could arrange to drive your family member to your home for a visit while remaining in the car or van.
    • Use the technology we have provided in the homes. This includes iPads and iPhones which you can use to Facetime.
  • The Emmaus COVID-19 response team is beginning to outline our phased approach to releasing these restrictions.

Corporate Office


  • The COVID response team continues to discuss a long-term strategy to safely utilize the corporate office for necessary business.  Like most businesses, we are reimagining our office space in this new environment, including new capacity limits, visitor policies and cleaning protocols.  We anticipate a continued emphasis on remote work combined with office access to maximize our work experiences and productivity.  Stay tuned for more information in the coming weeks. 

Client Health


  • I want to share some fantastic news – as of 8/31, all Emmaus clients are currently COVID free!  I want to personally thank our team members whose incredible work over the past 6 months has remained focused on protecting the health and safety of our clients.  However, as we all know, are work is far from over.  Please continue following the safety protocols from both the CDC and DMH to remain diligent in handwashing, wearing a mask and to social distance.  If your home needs additional PPE or other supplies, please contact your CSM.

Health & Safety
  • High touch areas are being disinfected a minimum of twice each day.
  • Please continue to take daily temps for both clients and staff.  Staff temperatures should be taken at the beginning of each shift.  Client temperatures should be taken once each day and recorded in in Therap vitals.  
    • Client temperatures over 100.4 should be reported to the supervisor immediately.
  • We cannot stress enough the importance of handwashing. Washing your hands is the first step in preventing the spread of coronavirus.  The homes have been provided with antibacterial soap, please contact your CSM if you need additional soap.
    • The continued safety and health of our clients and team members remains our priority.  Please continue to wash your hands.  Handwashing remains the No. 1 tip for preventing the spread of Coronavirus.   However, it must be done properly and with soap and water. When soap and water are not available, the next best option is to use an alcohol-based hand sanitizer.
  • Please continue to wipe down high touch areas in the home.  These areas include doorknobs, sink handles, keyboards, etc.  Spray a paper towel with the sanitizer provided in your kit (pink). This sanitizer is safe to use in the kitchen and can be used as well as a general household cleaner. The disinfectant wipes should be used for areas where the spray may not be available.  They are on short supply and we are still having difficulty finding them.
  • Hand sanitizer does not take the place of washing your hands with soap and water.  The purpose of hand sanitizer is to provide a temporary barrier UNTIL you can wash your hands.  Consider using hand sanitizer in cases where you can’t immediately access soap and water, such as after pumping gas or using an ATM. 
  • Consider things that are being brought into the home, including groceries, supplies and mail.  These things have all been handled by many in the supply chain.  You may wipe down items or spray with Lysol in the garage prior to bringing them in the home. 

StationMD is a new medical service we are implementing that offers immediate virtual access to emergency physicians, specifically trained in the care of people with developmental disabilities.  This service is available 24-hours a day to act as a resource for all staff, including nurses, to call if they have a concern about a client. The program is an addition to any current medical care offered by each client’s primary care physician.

During the COVID-19 pandemic, this service will allow us to:

  • Access to medical professionals for any urgent medical need for a client;
  • Reduce or eliminate exposure of COVID-19 positive clients at a clinic or hospital setting;
  • Provide effective follow-up and monitoring of medical needs.
  • Allow virtual access for multiple parties, including families and guardians to be on the virtual visit.

Additional benefits include:

  • Physicians who have experience specifically with persons with Intellectual and Developmental Disabilities.
  • Access to our Therap system for updating patient information
  • 24/7 Access
  • Contact with Emergency room to prepare for arrival, if more intense treatment is necessary

We are obtaining family/guardian consent and scheduling Medical Coordinators for training.  Your CS Directors will share more information for your individual clients.  StationMD is already available and may be a consideration as determined by team management to ensure the health and safety of our clients.

  • Please save empty sanitizer and disinfectant bottles to be re-filled.  We will pick them up when the home kits are delivered.
  • Emmaus will continue delivering additional disinfecting supplies to the homes.
  • We continue to source critical supplies for our homes. Communicate with your CSM regarding any needs your home has. Community members have been gracious in donating essential supplies and will still be able to drop off these supplies during normal business hours.
  • Grocery shopping – please continue to shop for groceries online.  Many grocery stores and retailers like Walmart and Aldi offer online ordering and curbside pick-up or delivery.  You can find more information at aldi.com or www.walmart.com.
    • If you are interested in using Instacart, please contact your CSM. 
    • The paired partners remain available for curbside pickup and items that are in short supply where stores are limiting quantities, such as milk, bread and eggs. 
  • Emmaus has delivered beef & pork products to the homes.


Emmaus Staff

To ensure the continued safety of our clients and our staff, we are making schedule changes to minimize the number of people working in the home.  We believe it is in the best interest of our clients to have fewer people in the home.  Fewer people in the home reduces opportunities for exposure.  Here are actions we are taking:

Working at Emmaus
  • Transfer requests are temporarily on hold; you will no longer see job postings on the internal Emmaus Careers Site.
  • Subscriptions in OnShift are being updated.  You will only be subscribed to the team you are currently rostered to.
  • We are working to update schedules: Effective April 13, if you were scheduled for a shift outside your rostered team, you will be removed from that schedule.
  • The Client Services Leadership team is looking at each individual home to assess the staffing needs and any assistance we would need from other teams.
    • Once identified, the CSM leadership team will communicate these openings. 
    • Initial communication will be with staff who are trained on the clients in those specific homes. 

As a reminder, all employees must be both fever-free and symptom-free from any type of illness for 72 hours prior to returning to work. If you are uncertain as to whether you should come to work because of symptoms, call your manager before going into the home.

  • Before beginning your shift, Paycom will prompt you to complete a health assessment.  Please take your temperature upon clocking in, you will need it to complete the survey. This survey needs to be completed daily by team members. In an abundance of caution, we are sending the survey daily to all employees, and are working on a process to deliver it to employees critical to client services.
Hero Pay

Many of our team members continue to ask about temporary pay increases or ‘hero pay’ related to COVID-19.    Since the first outbreak of COVID-19 in March, we have provided hero pay to team members who worked in a home with a positive client diagnosis.    We chose this approach because Missouri was offering these same incentives in their own facilities and believed that we would receive additional funding for the same types of expenses. However, I was recently notified that community providers including Emmaus will not receive any additional funding for the critical services we have provided during this time.

While we firmly believe that every member of our client services team deserves additional compensation, beginning June 1st we are no longer able to provide hero pay because we simply don’t have the money to continue this practice.  Please know that this decision does not diminish the exceptional work that you are providing to our clients.

The COVID-19 crisis at Emmaus has resulted in extraordinary additional expenses including staff costs for overtime and hero pay, the cost of personal protective equipment (PPE), and supplies for the homes such as sanitizer, gloves, disinfectant spray, face masks and more. We have funded more than $500,000 in unbudgeted expenses due to COVID-19.  None of which will not be reimbursed. 

As a reminder, nearly all of Emmaus’ services are funded by Medicaid.  The state must first distribute its funding for Medicaid, then Missouri can receive matching funds from the federal government. Because Missouri is seeing an extreme decline in tax revenue, the state may be forced to decrease its funding of disability services. Therefore, we are at risk of receiving a cut in this funding as early as July 2020.  Even during normal times, it can be frustrating to continue our work without enough funding. Now, the absence of additional resources during this crisis feels even more profound.

We continue to advocate for financial relief so that we might be able to compensate our direct support team during this crisis.  Please know that we recognize how crucial your work is to protect the health and safety of our clients always, but especially during the COVID-19 crisis. The COVID-19 crisis response team continues to discuss ways that, if provided additional funding, we can recognize and reward our direct support team members. 

As we mentioned in a previous communication, we need your support to tell Congress about our need for additional resources to fight COVID-19.  Together, we can share the story of your extraordinary work and why services for our clients deserve much-needed additional government funding. You can find the tool to send your advocacy message here.

We have all heard the many news reports of the devastating impacts of this disease on the nursing home industry.  Your diligent efforts over the last 2 ½ months have significantly minimized the impact of this disease on both our clients and your fellow team members.  We are forever grateful. 


We have received some questions about the use of PPE (personal protection equipment), which includes gloves and masks, in the homes.  In accordance with CDC guidance, we are continuing to secure PPE in the event that we need to care for a client with a positive diagnosis of COVID-19.

  • All homes should have a supply of gloves for staff use.  We have been assured by our supplier that we will continue to receive our normal supply but that we are unable to order additional gloves.  Please do not use gloves at a faster pace than normal.  If you need gloves, please contact your CSM. 
  • Please remember that the use of gloves does not replace handwashing.
  • Influenza and other respiratory infections including COVID-19 have similar if not identical signs and symptoms. Team members who feel sick or who develop a cough and/or shortness of breath should take their temperature twice each day and track their temperature.  A team member who has a fever at or above 100.4 should not report to work.

Supervisors will be required to notify HR of all reports of illness

  • HR will record the number of illnesses and report this information daily to Client Services and the Executive Team.
  • Good hygiene remains a priority.  It is critical that employees and clients continue to be rigorous in washing their hands.  Beginning March 16, all employees will be required to complete an online hand hygiene and basic universal precautions training. 

As an Emmaus employee, you have access to the Optum Emotional Support line and our Employee Assistance Programs. All employees are eligible for these services and encouraged to use them regularly. We have provided the information below for your convenience.

Mental and Emotional Support Programs

  • Optum Emotional Support Line
    • Available for all employees 866-342-6892
    • Assisting with family matters, anxiety, stress, financial and legal matters
  • ComPsych employee assistance program
    • 800-311-4327
    • com, Company ID: GEN311
    • Confidential support, information and resources

Telemedicine Options (for those enrolled in our health benefits)

Employees who are enrolled in our health benefits are eligible for virtual visits through CARE ATC and UHC. We have provided the information below for your convenience.

  • CareATC Virtual Visits
    • Must call to schedule an appointment – 800-993-8244
    • Will help you determine next steps if you are sick (normal charges apply)
  • UHC Virtual Visits
    • UHC App or MyUHC.com – $40-$50 charge

As a reminder, employee IDs identify you as an essential employee during the shelter in place orders. 

  • Permanent employee badges should be delivered to homes by Friday.  Be sure to carry your badge when travelling to and from work.

All non-essential business travel by employees of Emmaus has been suspended until further notice.

Employees who choose to travel recreationally are required to report their trip to Human Resources with the following stipulations:

  • All travel to level 3 warning areas, including overseas travel, will result in an unpaid 14-day quarantine and a release from a medical practitioner prior to returning to work. If available, the employee can use PTO.
  • Any travel to other areas, the employee must complete a form that documents the trip AND be symptom-free before returning to work.
  • Emmaus reserves the right to ask any employee to self-quarantine and/or provide a medical release prior to returning to work after traveling.



  • Team Members who specifically are expired in Physical Skills Training (a live, in person training in the office, in which you practice the techniques) will NOT be able to utilize side-body hug support or restraint-1 or 2 person, one-arm standing support or restraint, 2-person restraint, wrist/clothing/finger/bite releases, the turn-step, staff being pushed/pulled slide step technique, escort/walking with accompaniment, and hair pull techniques until they have renewed their training.    

  • August in-person Mandt Review Physical Skills and Mandt Day 2 are cancelled. Staff Education will send a cancellation email to any employees affected.
  • In-person CPR/FA skills training in small groups, using social distancing and universal precautions will continue as scheduled.
  • As we continue to face the COVID-19 pandemic, our recruiting team is right along with you! We continue to hire and train Direct Support Professionals. Read More about Virtual Hiring




  • We are extending the deadline for obtaining a Class E license. This extension will continue until further notice.
  • For now, we are lifting the restriction that you must have a Class E to drive a client, until further notice.
  • New employees will continue to receive van training as part of the 45 day checklist in the home. 


    Events & Volunteers


    • Due to the continued increase in COVID cases, members of the Duckfest committee unanimously voted to cancel this event. Read more at www.duckfestmo.org 
    • The Topgolf fundraising event originally scheduled for March 19, has been postponed until further notice.
    • All planned volunteers and volunteer activities are cancelled until further notice.


    Spiritual Services


    • Pastor Cindy and Pastor Andrea have pre-recorded worship services that are available on the Emmaus Connection & YouTube

    Additional information and resources about COVID-19

    Plain Language on COVID-19

    Essential Employee Letter

    Letter to Our Families

    Stimulus Package Q&A

    Helpful Resources for Team Members

    Center of Disease Control

    St. Charles County Civic Alerts

     Healthcare Workers Emergency Daycare

    NADSP Toolkit for DSPs

    Thank You to Our Direct Support Professionals

    I have been saving my PTO. Am I able to use it now to take off several weeks during the COVID crisis?

    As you know Emmaus is considered a critical employer during this time of crisis. Both Missouri and Illinois have declared States of Emergency and most of their citizens are currently under executive orders to shelter in place. For this reason, we need you now more than ever. Allowing extended periods of PTO at this time would put an undue burden our co-workers who are already working extraordinary hours. We need all hands- on deck and will not approve any extended periods of PTO during this crisis. We will evaluate our plan on a frequent and ongoing basis and will lift this restriction as soon as it is possible. 

    Can I use PTO if I test positive for a viral illness, like Flu A, B or COVID 19?

    You may use PTO if you test positive for a viral illness. You may also choose not to use PTO. The choice is yours. We recognize that employees who test positive for COVID 19 may have additional rights under the Family Medical Leave Act (FMLA), the FML Expansion Act and Families First Coronavirus Response Act. We will adhere to all applicable statutes regarding time off and paid time off as it relates to a positive COVID 19 diagnosis.  

    Can I use PTO if I am sick, but have not tested positive for a viral illness?

    We want employees who are sick to stay home. Particularly those who have a fever of 100.4 or greater. As a reminder, all employees are required to take their temperature upon arriving at work. Employees who are sent home because of a temperature of 100.4 or greater may use available PTO. Employees who stay home because of illness may use available PTO.  

    What is the Families First Coronavirus Response Act?

    The FFCRA provides additional benefits for certain public and private employers with fewer than 500 employees.  Emmaus has more than 500 employees, making us exempt from these provisions.  (Department of Labor, Wage and Hour Division) 

    Do You Want to Make a Difference?
    Consider Donating to Emmaus Today

    Share This